• To deal with complaints from our customers within the framework of all legal obligations,
  • Creating appropriate communication channels for our customers,
  • To effectively allocate necessary resources to meet customer expectations,
  • To equip our employees with the necessary competence to meet customer expectations,
  • To meet customer expectations in the fastest and most effective way by taking advantage of new technological developments,
  • Traceability,
  • Objectivity,
  • Transparency,
  • Privacy,
  • Accountability and
  • To take a customer-oriented approach,

It is our commitment to monitor customer complaints and to meet customer expectations through continuous improvement by analyzing applications until all internal and external sourced solutions are exhausted and the customer is satisfied.